Refund Policy
Your Trust, Our Responsibility
At Zourney.in, we understand that travel plans can sometimes change — life, after all, is as unpredictable as the journeys we take.
Our Refund & Cancellation Policy is designed to be fair, transparent, and considerate of both our travelers’ needs and the commitments we make to our partners.
1. General Terms
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This policy applies to all travel bookings made through Zourney.in, including flights, hotels, holiday packages, transfers, and other related services.
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By confirming a booking with us, you acknowledge and agree to the terms stated herein.
2. Cancellation by the Traveler
If you wish to cancel your booking, please notify us in writing via email at sk@zourney.in.
Cancellations are considered effective from the date we receive your written request.
Cancellation Charges
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Before 30 days of departure: Minimum service charge or 10% of total booking amount (whichever is higher).
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15–29 days before departure: 25% of total booking cost.
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7–14 days before departure: 50% of total booking cost.
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Less than 7 days before departure or No Show: 100% of total booking cost.
(Note: These are general guidelines. Specific cancellation terms may vary depending on airlines, hotels, or package suppliers.)
3. Cancellation by Zourney.in
In rare circumstances, Zourney.in may need to cancel a trip due to operational issues, insufficient bookings, natural calamities, government restrictions, or other unforeseen events.
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If such cancellation occurs before departure, we will offer you the choice of:
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A full refund of the amount paid, or
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A credit voucher for future travel with Zourney.in of equal value.
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We will not be liable for any additional costs incurred outside our service (e.g., visa fees, insurance, or personal expenses).
4. Refund Policy
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Refunds (where applicable) will be processed within 14–21 working days after receiving a valid cancellation request.
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Refunds will be made using the same payment method used during booking.
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In cases where payment was made to third-party vendors (e.g., airlines, hotels), refund timelines may vary based on their policies.
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Certain promotional or non-refundable packages may not qualify for any refund.
5. Modifications & Rescheduling
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Requests for date changes, amendments, or rescheduling are subject to availability and partner approval.
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Additional charges may apply as per airline, hotel, or service provider rules.
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Zourney.in will make every effort to accommodate your changes smoothly.
6. No-Show Policy
If the traveler fails to report at the time of departure or check-in, no refund will be applicable under any circumstances.
7. Force Majeure
Zourney.in shall not be held responsible for delays, changes, or cancellations due to reasons beyond our control, including natural disasters, strikes, epidemics, government actions, or technical failures. In such cases, refunds (if any) will be processed based on supplier terms.
8. Contact for Cancellations & Refunds
For all cancellation and refund inquiries, please contact:
Zourney.in
š 857, JMD Megapolis, Sector – 48, Sohna Road, Gurgaon (India)
š +91 70425 30079
āļø sk@zourney.in
š https://laravel.hellogtx.com/
9. Final Note
At Zourney.in, we believe in journeys that are not only memorable but also fair and respectful.
Our goal is to ensure every traveler feels supported — before, during, and even when plans take an unexpected turn.
Zourney.in — Because every journey deserves clarity, compassion, and care.